At Vail Resorts, our core values guide and ground us and our work. Last winter, more than 1,000 team members were recognized for putting service-based leadership into action. Twenty-five team members were recognized as Epic Service winners for their emotional intelligence, inclusivity and operational excellence. Now, we’re excited to tell their stories throughout the winter season.
Meet Misty – In her 11 months working in security at Stevens Pass in Washington, she completely transformed the famous RV parking lot, and her hard work didn’t go unnoticed. A colleague nominated Misty for an Epic Service Award for her ability to step in as a new team member and change the lot for the better. Kaleb Lange, who nominated Misty says, “Prior to Misty’s arrival, people didn’t know where to park, there was not enough room for everyone, and folks that didn’t have a reservation just showed up. Since Misty has arrived, many guests observe that there is now a staff presence and guests comment on how Misty remembers them, personally cleans their spots, and things have been much calmer.” Misty’s dedication to serving others positively impacted the guests in the RV lot and all the team members on her team at Stevens Pass. Great work, Misty!
Get to know a little more about Misty:
Epic Insider: Where's your hometown?
Misty: San Diego, California
Epic Insider: How many years have you been with Vail Resorts?
Misty: 11 months
Epic Insider: What do you love the most about your job?
Misty: The people I work with. I am always learning something new and they challenge me to be better.
Epic Insider: How did it feel to win the Epic Service award and trip?
Misty: I was completely caught off guard. I haven't been an employee of Vail Resorts for very long. When I was selected, I honestly didn't feel that what I did was epic. I was doing what was needed and that is the kind of work ethic I brought with me.
Epic Insider: How would you describe your experience on the Epic Service trip to Vail Mountain?
Misty: The experience took my breath away.
Epic Insider: What are you most excited about for the 2023/24 winter season?
Misty: Seeing people I met last season and being an Epic Service Ambassador to everyone, guest and employees.
Epic Insider: Where is your favorite place to play outside?
Misty: A hiking trail that keeps everything hidden until the last moment so that everything is a surprise.
Epic Insider: You’re about to head to that favorite place for a fun day - what’s your go-to snack to bring along?
Misty: Pringles. Can't go wrong with them.